01 / Boundless Delivery

Global Shipping & Logistics Excellence

Your passion for European engineering knows no borders, and neither do we. We are absolutely thrilled to offer comprehensive, fully insured global shipping solutions. No matter where your garage is located across the world, it is our greatest privilege to ensure that the pinnacle of automotive performance reaches your doorstep safely, efficiently, and in immaculate condition.

From the moment you place your trust in us by submitting an order, our dedicated warehouse team springs into action. We treat every single component—from the smallest precision sensor to the most robust exhaust system—with the utmost reverence. For our domestic enthusiasts here in New Zealand, we utilize premium, expedited courier networks to ensure your build is never unnecessarily delayed. For our esteemed international clientele, we partner exclusively with top-tier global freight forwarders who specialize in the careful handling of high-value automotive parts.

Please kindly note that while we work tirelessly to dispatch all standard, in-stock orders within incredibly swift timeframes, international shipments may occasionally be subject to customs clearances and localized import procedures that are beyond our direct control. We politely ask our global customers to be aware that any import duties, taxes, or localized customs fees remain the responsibility of the recipient. We do this to ensure transparent pricing at checkout, allowing you to interface directly with your local authorities without any hidden markups from our end. We provide complete, highly detailed commercial invoices with every international order to guarantee that your parts pass through customs as seamlessly as possible.

02 / Ultimate Peace of Mind

Flexible Returns & Considerate Exchanges

We deeply understand the dynamic nature of automotive projects. We know that build directions can pivot, that project scopes can evolve, and that sometimes, despite the most careful planning, an incorrect part might find its way into your cart. To provide you with absolute, uncompromising peace of mind, we are delighted to offer a highly accommodating return policy. If you change your mind, we gladly accept returns for store credit within 30 days of your original purchase date.

This policy is rooted in our profound respect for our community. To ensure that every single customer who shops with Harrys Euro receives brand-new, factory-fresh, and entirely uncompromised premium parts, we simply ask for your kind cooperation with a few necessary guidelines when initiating a return:

• Immaculate Condition: Items must be returned to us in their absolutely original, unopened, and pristine packaging. The product must be entirely free from any fingerprints, grease, scuffs, or signs of handling.
• Proof of Journey: We kindly request that your original proof of purchase or order confirmation is included within the return package, allowing our team to swiftly identify and prioritize your request.
• Shared Responsibility: To allow us to continue offering the most competitive core pricing on premium parts for the entire community, we respectfully ask that return shipping costs be covered by the customer. We highly recommend using a tracked and insured shipping method to ensure your valuable parts make their way back to our facility safely.

Our goal is never to create hurdles, but rather to foster a transparent environment where you can shop with the absolute certainty that every part on our shelf is untouched and ready to perform flawlessly on your vehicle.

03 / Transparent Service

Fair Processing & Inventory Contributions

The moment your return package arrives safely at our Auckland facility, it is immediately placed into the careful hands of our dedicated quality assurance team. They meticulously inspect every returned component to maintain our uncompromising quality standards. We know you are eager to continue your build, so we pledge to work diligently to update you on your store credit status, typically processing everything within 10 business days of arrival.

Operating a facility that stocks over 30,000 premium performance parts requires immense logistical precision. When an item is returned or an order is cancelled after processing has begun, it incurs significant warehouse handling, administrative, and inventory reassignment costs. To help us absorb these logistical impacts without raising prices for the wider enthusiast community, please note that a standard, highly competitive 20% restocking and handling contribution fee thoughtfully applies to all returned parts and cancelled orders.

Additionally, because the original courier services have already dutifully performed their task of moving the product across the country or across the globe, we are unable to refund original shipping charges or third-party payment gateway transaction fees. We deeply appreciate your understanding in this matter, as it allows us to keep our operations sustainable and our service levels exceptionally high.

04 / Uncompromising Quality Control

Items Exempt from Returns for Your Protection

Your safety behind the wheel, the longevity of your engine, and the overall peak performance of your vehicle are, without question, our ultimate priorities. As a premium automotive specialist, our reputation is built on trust. To absolutely guarantee that we never, ever sell compromised, pre-tested, or inadvertently tampered parts to any member of our community, we strictly cannot accept returns on specific categories of items. This firm stance is our ultimate promise of quality to you.

Therefore, with the utmost respect for your safety and the integrity of our inventory, the following items are strictly exempt from our return policy:

• Handled or Installed Components: Any parts that have been installed, bolted on, or even show the slightest microscopic signs of attempted installation or test-fitting. Once a part touches a vehicle, it belongs to that vehicle.
• Sensitive Electronics: All electronic components, including but not limited to ignition coils, MAF sensors, wiring harnesses, and ECU/TCU flashing tools. Static electricity and improper handling can invisibly damage electronics, and we refuse to pass that risk onto the next customer.
• Fluids and Lubricants: All Liqui Moly products, oils, coolants, and additives. To completely eliminate the risk of fluid tampering or environmental contamination, all chemical sales are final.
• Custom and Special Orders: Unique, bespoke items or specific fitments that our procurement team has tirelessly sourced and imported globally specifically for your unique build requirements.
• Aero and Body Components: Flow Designs items and similar aerodynamic modifications, due to the fragile nature of shipping large aesthetic parts, unless there is a clearly verified, documented manufacturing defect present immediately upon unboxing.
• Time-Lapsed and Clearance Goods: Any items purchased on sale, clearance, or orders where the initial purchase date exceeds our generous 30-day window.

05 / Protecting Your Ultimate Build

Warranty Protocols & Professional Installation Requirements

The European performance parts we curate—whether destined for a track-focused Audi, a meticulously restored Volkswagen, or a high-horsepower BMW—are highly engineered, critically precise components. They are designed to operate under immense stress, extreme temperatures, and exacting tolerances. To profoundly protect your financial investment and ensure these parts deliver the exact, breathtaking power and steadfast reliability the manufacturer intended, we strictly require that all parts be installed by a fully qualified, authorized automotive technician.

We harbor an immense amount of respect for the DIY community; the passion of the home mechanic is the very lifeblood of car culture. However, the complexity of modern European platforms demands specialized diagnostic equipment, highly specific torque sequences, and professional expertise. Professional installation by an MTA-assured workshop or equivalent certified technician is the only definitive way to safeguard your vehicle's mechanical harmony and validate your manufacturer warranty.

In the highly unlikely event that you encounter a manufacturing defect, we will stand by your side to facilitate a warranty claim with the original manufacturer. To process these claims smoothly on your behalf, manufacturers universally require comprehensive documentation, including professional installation invoices, diagnostic scans, and detailed fault reports. Please be kindly aware that any DIY installations, or installations performed by unauthorized or uncertified individuals, will unfortunately void any and all product warranties immediately. By adhering to this standard, we ensure that your build remains safe, reliable, and ferociously capable for years to come.

06 / Order Integrity & Modifications

Graceful Adjustments to Your Purchase

We pride ourselves on the lightning-fast efficiency of our dispatch team. When you place an order, our systems immediately begin allocating inventory and preparing shipping manifests to ensure you receive your parts as quickly as humanly possible. Because of this beautifully streamlined, automated process, our window to modify or cancel an order before it physically leaves our facility is incredibly narrow.

If you realize you have made an error or urgently need to modify a component of your order, we earnestly ask that you contact our customer support team immediately. While we cannot make absolute guarantees once an order has entered the processing phase, we pledge to do absolutely everything within our power to intercept and adjust your order before it is handed over to our global courier partners. If an order has already been dispatched, it will simply need to be processed under our standard, hassle-free returns procedure detailed above. We appreciate your gracious understanding of the complexities involved in rapid global logistics.

07 / Our Endless Commitment to You

The Harrys Euro Customer Care Promise

At the very core of Harrys Euro is an unshakable dedication to the automotive community. We do not just see you as customers; we see you as fellow enthusiasts, track-day companions, and partners in the pursuit of automotive excellence. These policies have been carefully written, reviewed, and refined with one singular goal in mind: to create the most trustworthy, reliable, and premium shopping experience in the European aftermarket sector.

Should you ever have a question regarding these policies, require clarification on international shipping rates, or simply wish to discuss the most optimal upgrade path for your specific vehicle, our doors—both physical and digital—are always open to you. We invite you to reach out to our deeply knowledgeable team at any time. Thank you for placing your trust in Harrys Euro, and thank you for allowing us to be a part of your incredible automotive journey.